Unable to Change Avatar

If you're unable to change your profile picture, please make sure Jawaker has permission to access your device’s media through these steps:O...

Unable to Change Name

If you receive the message “Name not available”, it means the name is already taken. Try choosing a new name with a maximum of 10 characters...

XPs not Added

XPs are added automatically, and there is no issue with their calculation.You can check your points by tapping the points counter on the mai...

Events not Showing

Some events require specific conditions, such as a certain account level or being available in selected regions.Please note that events appe...

Delay in Finding Players in Events

The “Find players” feature matches you with opponents of similar skill levels. We recommend trying again after a few minutes; players will b...

Notifications not Appearing

Please ensure Jawaker notifications are enabled in your device settings, then check again within the app.

Voice Chat Issue

Make sure Jawaker has microphone access in your device settings and that you have a strong internet connection for smooth voice chat experin...

Ads not Loading

Please close the app completely, clear some RAM space on your device, then reopen the app and try watching the ad again.

Ads not Appearing

If you skip or ignore ads frequently, they may stop showing temporarily. To keep seeing them, avoid skipping.

Purchasing Unavailable

This issue may occur if the app was installed from an unofficial or third-party source instead of the official app store.It can also happen ...

No In-Game Sounds

Ensure your device is not on silent mode and that the volume is turned up.Also, check that sound settings are enabled within the Jawaker app...